TCM is a comprehensive medical system developed over 2,000 years. It views the body as an interconnected whole — using acupuncture, herbal medicine, manipulation, and dietary guidance to restore balance and address the root cause of illness, not just symptoms. 中医将人体视为一个整体，以阴阳平衡为核心，通过针灸、中药、推拿等方式调理身心。

Yes — integrative care is increasingly common. Many patients use TCM to complement Western treatment, particularly for chronic pain, recovery, digestive health, and stress. Our practitioners will always advise you if your condition requires urgent conventional medical attention. Please continue any existing prescribed medication unless advised otherwise by your Western doctor.

This varies by condition and individual constitution. Acute concerns (recent pain, mild digestive issues) often respond within 2–4 sessions. Chronic or complex conditions may require longer-term care. Your practitioner will give you an honest assessment at the first consultation.

When practised by a licensed, registered practitioner, TCM is generally safe. Acupuncture may cause mild soreness or bruising at needle points. Herbal medicine is prescribed specifically to your constitution — we never use a one-size-fits-all formula. Our practitioners are T&CM Act 2016 registered and MOH licensed. Always disclose existing medications and health conditions at consultation.

For many conditions — especially those involving pain, stress, sleep, digestion, and constitution-based concerns — a video consultation with tongue photo analysis is clinically comparable to an in-person visit. Our practitioners conduct a thorough intake: tongue assessment, symptom history, lifestyle, and pulse description. Physical acupuncture and manipulation require an in-person visit, and your practitioner will advise you if this is necessary.

You will join a secure video session with a licensed practitioner. They will ask about your symptoms, lifestyle, and medical history. You may be asked to show your tongue and describe your pulse. After the session, your practitioner writes a personalised treatment plan, which may include a herbal prescription, dietary recommendations, and follow-up guidance.

Any emergency or acute condition requiring urgent medical care should go directly to A&E — call 999. Conditions requiring hands-on physical assessment (e.g. complex spinal injuries, post-surgical care) require an in-person visit. Your practitioner will tell you clearly at the start of the session if an in-person assessment is needed.

No. The AI Wellness Assessment is an educational tool — it analyses your tongue photo and constitution questionnaire to generate a wellness insight about your body type and likely imbalances. It is not a medical diagnosis. Every AI report is reviewed and approved by a licensed TCM practitioner before it is sent to you. Do not use it to self-treat or replace a clinical consultation. 此评估报告为健康教育参考，非医疗诊断。所有 AI 报告均由持牌中医师审核后才发送。

All herbs and formulas are sourced from verified Malaysian and international suppliers who meet our quality standards. Every product is labelled with its Chinese name, pinyin, and sourcing information. Prescription herbs are reviewed by your practitioner before dispatch. Over-the-counter items in the herb shop are listed as herbal food supplements — not medicinal products — unless prescribed.

Selected over-the-counter items (general wellness teas, single herbs) are available in the shop without a prescription. Prescription-grade formulas require a consultation with a HansMed practitioner, who will review and approve the order before it is fulfilled. We do not dispense prescription herbs without practitioner sign-off — this protects your safety.

Some herbs can interact with pharmaceutical medications — particularly blood thinners, diabetes medication, and immunosuppressants. Always disclose all medications at your consultation. Our practitioners are trained to identify and avoid interactions. Never self-prescribe herbal medicine if you are on long-term pharmaceutical treatment without practitioner advice.

We are committed to HALAL-compliant sourcing. Products carrying the HALAL label have been certified by JAKIM-recognised bodies. If you have specific requirements, please ask your practitioner or contact us via WhatsApp before purchase. 我们致力提供清真合规产品，如有特别需求，欢迎通过 WhatsApp 联络我们。