Wellness & Lifestyle / Practitioner article养生 · 医师专栏

What an Online Consultation Does, and What Needs an In-Person Visit or a Doctor

线上问诊会做什么,什么需要亲诊或看医生

The five directions a practitioner asks about, why the tongue, which two layers the photo has to show, what cannot be done online, and reminders by situation rather than by constitution. The World Health Organization's TCM terminology standard defines tongue diagnosis as inspecting the tongue body and the tongue coating, and the coating as a layer of moss-like material generated by ascending of stomach qi — which is the theory's link between the gut and the tongue. Pressing on the abdomen needs an in-person visit; endoscopy, ultrasound and blood tests are a doctor's.
医师会问的五个方向、为什么要看舌头、照片要拍到哪两层、线上做不到什么,以及按情况(不是按体质)的提醒。世界卫生组织的中医术语标准把舌诊定义为观察病人舌体和舌苔的诊法,把舌苔定义为覆盖舌面、由胃气上蒸而生的一层苔状物——问肠胃而看舌苔,理论上的连结就在「胃气」二字。按压腹部要亲诊;内视镜、超音波、验血是医生的事。
Part 7 of 7 in the "digestive discomfort" series. Part 1 is what the TCM "spleen-stomach" is; part 2 is the five-situation table; part 3 is what counts as constipation and what the NHS gives as its causes; part 4 is how the theory explains it; part 5 is reflux and heartburn; part 6 is when to see a doctor first.

With the theory and the yardstick covered, the last thing is how "my kind of stomach" is handled inside a consultation — and which things cannot be done online at all.

The short version

  • A practitioner asks about five directions: what you eat and when; how you feel after eating; the frequency, form and colour of your stools; the link to mood and routine; and other signals.
  • They also ask whether you have seen a doctor, what tests you had and what medication you took. What has already been ruled out is information too.
  • A tongue photo has to show two layers: the tongue body, and the coating on top of it. The World Health Organization's terminology standard defines tongue diagnosis as inspecting the tongue body and the tongue coating.
  • Pressing on the abdomen and listening with a stethoscope cannot be done online; endoscopy, ultrasound and blood tests are a doctor's. If the practitioner thinks a Western medical check should come first, they say so.
  • Reminders are given by situation, not by constitution: long-term medication, pregnancy or trying or breastfeeding, under 12, older adults, before surgery or a chronic condition under review.

First, the things that cannot wait

⚠️ A safety note: TCM and Western medicine complement each other; it is not a choice between them. For heavy bleeding, severe abdominal pain, if you cannot poo or fart, or vomiting blood, call 999 now, or go to the nearest hospital emergency department. All four sit on the "call 999" lists of the NHS's rectal-bleeding and stomach-ache pages.

The full list, the reason for each, and which situations mean a same-day visit are in part 6.

A note: this section is general information only. For conditions like these, follow your doctor's diagnosis and treatment, and seek medical attention when you need it.

I. What the practitioner asks

① The five directions. What you eat and when; how you feel after eating; the frequency, form and colour of your stools; the link to mood and routine; and other signals: dry or bitter mouth, appetite, sleep, weight.

For stool form, report the Bristol type number — NHS England's Bristol Stool Chart sorts stools into seven types; part 3 covers how.

They also ask whether you have seen a doctor, what tests you had and what medication you took. What has already been ruled out is information too.

② Why the tongue, and what the photo has to show. The World Health Organization's terminology standard defines tongue diagnosis as "A diagnostic method to inspect the patient's tongue body and tongue coating". So the photo has to show two layers: the tongue body, and the coating on top of it.

The standard's definitions: the tongue body "includes the musculature and vascular tissue of the tongue"; the tongue coating is "A layer of moss-like material covering the tongue, generated by ascending of stomach qi". Looking at the coating when asking about the gut: the theory's link is the phrase "stomach qi".

The standard defines tongue manifestations (舌象) as "changes in the appearance of the tongue, including changes in the spirit, colour and form of the tongue body and its coating". Those three are what the practitioner looks at.

What a given colour, or a thick or thin coating, means is a judgement made after the consultation; it is outside this series, and not something to match against a list yourself.

An online consultation works from the tongue photo you take. Lighting, timing, angle and the common mistakes are in how to take a useful tongue photo.

💡 Remember: the photo needs both layers — body and coating. A shot of the tip alone is half the information.

II. What cannot be done online, and the directions after a consultation

③ What cannot be done online, the practitioner will say. Pressing on the abdomen and listening with a stethoscope cannot be done online; investigations such as endoscopy, ultrasound and blood tests are a doctor's.

If the practitioner thinks a Western medical check should come first, they say so.

④ Three possible directions: acupuncture, Chinese herbs, and lifestyle adjustments. The herbs may be concentrated granule powder; the lifestyle side means the kind of habits in part 2.

Which, and whether, is decided after the consultation, and the practitioner's written instructions take precedence.

III. Reminders by situation — not by constitution

  • On long-term medication: tell the practitioner everything you take; the NHS's own words are "do not stop taking any prescribed medicine without speaking to a doctor first". Never stop your medication on your own.
  • Pregnant, trying, or breastfeeding: the NHS states that constipation is common during pregnancy and after giving birth and that the simple measures are safe to try in pregnancy — the detail is in part 3. Whether herbs or acupuncture suit you, ask the practitioner first; for medicines in pregnancy, ask a pharmacist.
  • Under 12: the NHS constipation page states "This page is about constipation in adults. There's separate information on constipation in babies and children." For a child's digestion, see a paediatrician first.
  • Older adults: the NHS states constipation is more common over 65, and that when caring for an older person "constipation may be easily missed". A marked change in bowel habit: see part 6.
  • Before surgery, or a chronic condition under regular review: tell your doctor the herbs, herbal teas and supplements you take, and let the doctor judge.

What to prepare beforehand is in what to prepare before an online consultation.

One thing about life in Malaysia: herbal teas and supplements

Herbal-tea-shop teas, direct-sales enzymes and probiotics. Mention them all at the consultation; the practitioner looks at them together. If you are preparing for surgery or under regular review for a chronic condition, give your doctor the same list — both sides need to see it to look at it together.

The words in this part

Three from the World Health Organization's TCM terminology standard, one from the NHS's heartburn page.

  • Tongue diagnosis (舌诊) — the standard's definition: "A diagnostic method to inspect the patient's tongue body and tongue coating". It is where the "two layers" requirement comes from.
  • Tongue coating (舌苔) — the standard's definition: "A layer of moss-like material covering the tongue, generated by ascending of stomach qi". This is the theory's link between the gut and the tongue.
  • Tongue manifestations (舌象) — the standard's definition: "changes in the appearance of the tongue, including changes in the spirit, colour and form of the tongue body and its coating". When a practitioner says they are reading the tongue manifestations, those three are what they mean.
  • Gastroscopy (胃镜) — the NHS's description: a test "where a thin tube with a camera inside it is passed down your throat and into your stomach". Whether and when is the doctor's decision.

Frequently asked

When do I need a gastroscopy? The doctor decides. The NHS's heartburn page states that if medicines do not help or symptoms are severe, a GP may refer you to a specialist for tests such as a gastroscopy. The same page lists as reasons to see a GP: heartburn most days, food getting stuck in your throat, frequently being sick, losing weight for no reason; of these, food stuck in the throat or difficulty swallowing is in the same-day band on the NHS's dysphagia page. Vomiting blood means call 999 now, or go to the nearest hospital emergency department.

Why does TCM look at the tongue for the gut? The World Health Organization's terminology standard describes the tongue coating as "generated by ascending of stomach qi". The coating relates to stomach qi, so looking at the tongue when asking about the gut is the theory's internal logic. An online consultation works from your photo: morning before brushing, natural light, not straight after a kopi. Details in how to take a useful tongue photo.

Do not: clean up your diet just before the consultation to "look better" — the practitioner needs the real version.

The other six parts

👉 If you are unsure where to even start describing your digestive situation, you are welcome to book an online consultation with HansMed, where a practitioner registered under the T&CM Act 2016 can assess it with you; if anything in part 6 applies, see a doctor first.

Sit with a licensed TCM practitioner from wherever you are.

HansMed Modern TCM

For general wellness education only — not medical advice. Consult a registered TCM practitioner for personal guidance.

Sources

  • World Health Organization, WHO international standard terminologies on traditional Chinese medicine, 2022 — https://www.who.int/publications/i/item/9789240042322
  • NHS England, Bristol Stool Chart (carer web version, PDF created 15 August 2023) — https://www.england.nhs.uk/wp-content/uploads/2023/07/Bristol-stool-chart-for-carer-web-version.pdf
  • NHS, Heartburn and acid reflux, page last reviewed 20 November 2023 — https://www.nhs.uk/conditions/heartburn-and-acid-reflux/
  • NHS, Constipation, page last reviewed 26 October 2023 — https://www.nhs.uk/conditions/constipation/
  • NHS, Dysphagia (swallowing problems), page last reviewed 02 May 2023 — https://www.nhs.uk/conditions/swallowing-problems-dysphagia/
  • NHS, Stomach ache, page last reviewed 26 May 2023 — https://www.nhs.uk/conditions/stomach-ache/
  • NHS, Bleeding from the bottom (rectal bleeding), page last reviewed 12 April 2023 — https://www.nhs.uk/conditions/bleeding-from-the-bottom-rectal-bleeding/
本文是「肠胃不舒服」系列的第 7 篇,共 7 篇。第 1 篇讲理论里的「脾胃」是什么,第 2 篇是五种情况的对照表,第 3 篇讲便秘怎么算、西医说成因是什么,第 4 篇讲理论怎么解释便秘,第 5 篇讲反酸烧心,第 6 篇讲什么时候要先看医生。

理论和尺都讲完了,最后一件事是:「我这种肠胃」在问诊里是怎么被处理的,以及哪些事线上做不到。

一分钟看完

  • 医师会问五个方向:吃什么、什么时候吃;餐后的感觉;大便的次数、形状、颜色;和情绪、作息的关系;其他线索。
  • 还会问:看过西医没有、做过什么检查、吃过什么药。已经排除过的可能性,同样是重要的资讯。
  • 看舌头的照片要有两层:舌体,和舌体上面的苔。世界卫生组织的术语标准把舌诊定义为观察舌体和舌苔的诊法。
  • 按压腹部与听诊线上做不到;内视镜、超音波、验血是医生的事。医师若认为应该先做西医检查,会直接说。
  • 提醒按情况给,不按体质:长期服药、孕期备孕哺乳、12 岁以下、乐龄、准备手术或慢性病复诊中。

先说不能等的几件事

⚠️ 安全提醒:中医与西医是互相补位的关系,不是二选一。若出现大量出血、严重腹痛、无法排便也无法排气,或呕血,请立刻拨打 999,或前往最近的医院急诊部。这四项都列在 NHS 便血页与腹痛页的「立刻拨打 999」清单上。

完整的清单、每一项的理由,以及哪些情况要当天看医生,见第 6 篇。

小提醒:本段仅为一般知识说明。相关情况请以西医的诊断与治疗为主,并在需要时及时就医。

一、医师会问什么

① 五个方向。 吃什么、什么时候吃;餐后的感觉;大便的次数、形状、颜色;和情绪、作息的关系;其他线索——口干口苦、食欲、睡眠、体重。

大便的形状请用布里斯托的型号报——NHS 英格兰的布里斯托大便分类表把大便分成七型,第 3 篇说明了怎么报。

另外还会问:看过西医没有、做过什么检查、吃过什么药。已经排除过的可能性,同样是重要的资讯。

② 为什么要看舌头,照片要拍到什么。 世界卫生组织的术语标准把舌诊定义为「观察病人舌体和舌苔的诊法」。所以照片里要有两层:舌体,和舌体上面的苔。

标准的定义:舌体是舌的肌肉与血管组织;舌苔是覆盖舌面的一层苔状物,由胃气上蒸而生。问肠胃而看舌苔,理论上的连结就在「胃气」二字。

标准把舌象定义为舌的外观变化,包括舌体和舌苔在神、色、形上的变化。医师看的是这三样。

至于哪种颜色、苔厚苔薄代表什么,是看诊后的判断,不在这个系列的范围,也不该照清单自己对。

线上问诊看的是您拍的舌头照片。光线、时间、角度和常见错误,见:舌头照片怎么拍。

💡 记住:照片要两层都在——舌体和苔。只拍到舌尖,等于少了一半的资讯。

二、线上做不到的,和看诊后可能的方向

③ 线上做不到的,医师会说。 需要用手按压腹部、需要听诊的部分,线上做不到;需要检查的——内视镜、超音波、验血——是医生的事。

医师若认为应该先做西医检查,会直接说。

④ 可能采用的方向有三个:针灸、中药,以及生活调整。 中药可能是浓缩中药粉;生活调整指第 2 篇那类习惯。

用哪一种、要不要用,看诊后才决定,以医师的书面指示为准。

三、按情况的提醒——不是按体质

  • 正在长期服药:所有药都告诉医师;NHS 的原话是,未先咨询医生,不要停用任何处方药。切勿自行停药。
  • 孕期、备孕或哺乳:NHS 写明便秘在孕期和产后常见,简单的做法在孕期可以安全地试——细节在第 3 篇。中药与针灸是否适合,先问医师;孕期的用药,请问药剂师。
  • 12 岁以下:NHS 的便秘页面写明只适用于成人,婴幼儿与儿童另有资讯。孩子的肠胃,先看儿科医生。
  • 乐龄人士:NHS 写明,65 岁以上便秘更常见,而且照顾长者时,便秘容易被忽略。排便习惯明显改变,见第 6 篇。
  • 准备手术、慢性病定期复诊中:把您在吃的中药、凉茶、保健品告诉医生,由医生判断。

问诊前的准备,见:线上问诊前该准备什么。

大马生活里的一件事:凉茶与保健品

凉茶铺的茶、直销的酵素与益生菌。 看诊时都说出来,医师会一并看。准备手术或正在慢性病复诊的,也请让医生知道同一份清单——两边都知道,才能一起看。

这篇出现的几个词

三个词来自世界卫生组织的中医术语标准,一个来自 NHS 的反酸页。

  • 舌诊(tongue diagnosis)——标准的定义:观察病人舌体和舌苔的诊法。它是「拍两层」这个要求的出处。
  • 舌苔(tongue coating)——标准的定义:覆盖舌面的一层苔状物,由胃气上蒸而生。这就是问肠胃却看舌头的理论连结。
  • 舌象(tongue manifestations)——标准的定义:舌的外观变化,包括舌体和舌苔在神、色、形上的变化。医师说「看舌象」,看的是这三样。
  • 胃镜(gastroscopy)——NHS 的说明:一条前端带摄影机的细管经喉咙进入胃部的检查。要不要做、什么时候做,由医生决定。

常见问题

什么时候要做胃镜? 由医生决定。NHS 的反酸页写明,若药物没有帮助或症状严重,医生可能转介做胃镜等检查。同一页列为应看医生的情况是:多数日子都烧心、食物卡喉、经常呕吐、体重无故下降;其中食物卡喉或吞咽困难,按 NHS 吞咽困难页的分级要当天求医。呕血,请立刻拨打 999,或前往最近的医院急诊部。

中医看肠胃为什么要看舌头? 世界卫生组织的术语标准把舌苔描述为「由胃气上蒸而生」。舌苔和胃气有关,所以问肠胃而看舌头,是理论内部的逻辑。线上问诊看的是您拍的照片:早上刷牙前、自然光、不要刚喝完 kopi——详见舌头照片怎么拍。

不要这样做: 不要为了「表现好一点」而先戒掉平常的饮食再去问诊——医师需要真实版本。

这个系列的另外六篇

👉 如果您不确定「我这种肠胃情况,该从哪里说起」,欢迎透过汉方中医的线上问诊,由依 2016 年 T&CM 法令注册的医师为您评估;若您有第 6 篇列出的情况,请先看医生。

无论身在何处,与持证中医师对坐。

汉方现代中医

本内容仅供健康知识分享,不构成医疗建议。如需个人化建议,请咨询注册中医师。

资料来源

  • 世界卫生组织,WHO international standard terminologies on traditional Chinese medicine,2022 — https://www.who.int/publications/i/item/9789240042322
  • NHS England,Bristol Stool Chart(carer web version,PDF 建立于 2023 年 8 月 15 日)— https://www.england.nhs.uk/wp-content/uploads/2023/07/Bristol-stool-chart-for-carer-web-version.pdf
  • NHS,Heartburn and acid reflux,页面最后审阅 2023 年 11 月 20 日 — https://www.nhs.uk/conditions/heartburn-and-acid-reflux/
  • NHS,Constipation,页面最后审阅 2023 年 10 月 26 日 — https://www.nhs.uk/conditions/constipation/
  • NHS,Dysphagia (swallowing problems),页面最后审阅 2023 年 5 月 2 日 — https://www.nhs.uk/conditions/swallowing-problems-dysphagia/
  • NHS,Stomach ache,页面最后审阅 2023 年 5 月 26 日 — https://www.nhs.uk/conditions/stomach-ache/
  • NHS,Bleeding from the bottom (rectal bleeding),页面最后审阅 2023 年 4 月 12 日 — https://www.nhs.uk/conditions/bleeding-from-the-bottom-rectal-bleeding/
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